Legal & Policy

krkya Terms and
Conditions

These terms govern your use of the krkya platform. Please read them carefully before registering or placing any bets. By using krkya, you agree to everything set out below.

Last Updated: January 2025

Key Things to Know

A quick summary of the most important points in krkya's Terms and Conditions before you read the full document.

18+ Only

krkya is strictly for adults aged 18 and above. Registering on krkya means you confirm you meet this age requirement. Underage accounts will be closed immediately.

One Account Per Player

Each player is allowed one krkya account only. Duplicate accounts will be suspended and any balances forfeited. Keep your login details secure and do not share your account.

Bonus Wagering Rules

All bonuses on krkya come with wagering requirements. Bonus funds must be wagered the specified number of times before any withdrawal can be processed. Terms vary per promotion.

Fair Withdrawal Process

krkya processes withdrawals to the same payment method used for deposits. Requests are reviewed within a few hours. Accounts must be verified before the first withdrawal.

Account Security

You are responsible for keeping your krkya account credentials safe. krkya will never ask for your password. Report any suspicious activity to our support team immediately.

Prohibited Activities

Fraud, collusion, bonus abuse, and use of automated betting software are strictly prohibited on krkya. Violations result in permanent account closure and forfeiture of funds.

Important: These Terms and Conditions form a legally binding agreement between you and krkya. By creating an account or using any part of the krkya platform, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use krkya.

01 Acceptance of Terms

Welcome to krkya, Bangladesh's trusted online gaming platform. These Terms and Conditions ("Terms") apply to all users of the krkya website, mobile application, and any related services. By accessing or using krkya in any way — whether you are browsing, registering, depositing, or placing bets — you are agreeing to be bound by these Terms.

krkya reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. It is your responsibility to check this page periodically. Continued use of krkya after any changes constitutes your acceptance of the revised Terms.

These Terms should be read alongside krkya's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and krkya.

02 Eligibility

To use krkya, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age.
  • You must be legally permitted to participate in online gaming activities under the laws applicable to you.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited.
  • You must not be acting on behalf of another person when registering or using krkya.
  • You must not be a current employee, contractor, or close family member of a krkya employee.

krkya takes age verification seriously. If there is any reason to believe that a player does not meet the minimum age requirement, krkya will suspend the account and conduct a verification review. Any winnings accumulated during this period may be withheld pending the outcome of the review.

Age Restriction: krkya strictly prohibits access by anyone under the age of 18. If you are aware of a minor attempting to use krkya, please contact our support team immediately at [email protected].

03 Account Registration

Each player is permitted to hold one krkya account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these Terms and will result in all associated accounts being closed.

Registration Requirements

When registering on krkya, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid mobile number, and any other details requested during the registration process. Providing false information is a breach of these Terms.

Account Verification

krkya may request identity verification documents at any point, including before processing your first withdrawal. Acceptable documents include a national ID card, passport, or driving licence. krkya may also request proof of address and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

Account Security

You are solely responsible for maintaining the confidentiality of your krkya login credentials. Do not share your username or password with anyone. krkya will never contact you to ask for your password. If you suspect that your account has been accessed without your authorisation, contact krkya support immediately. krkya cannot be held responsible for losses resulting from unauthorised account access where the player has failed to keep their credentials secure.

04 Deposits and Withdrawals

krkya supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions are processed in BDT with no currency conversion fees applied by krkya.

Deposit Rules

  • Minimum deposit amount is ৳200.
  • Deposits are credited to your krkya wallet instantly in most cases.
  • krkya does not accept deposits from third-party accounts. The payment method must belong to the registered account holder.
  • krkya reserves the right to refuse or reverse any deposit that cannot be verified.

Withdrawal Rules

  • Minimum withdrawal amount is ৳500.
  • Withdrawals are processed to the same payment method used for the most recent deposit.
  • Account verification must be completed before the first withdrawal is processed.
  • krkya aims to process withdrawal requests within 2–6 hours during normal operating conditions.
  • Withdrawals may be delayed if additional verification is required or if there is a pending bonus wagering requirement.
  • krkya does not charge withdrawal fees, but your payment provider may apply their own charges.

Note: Any bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real-money balances that are free of wagering conditions are eligible for withdrawal.

05 Bonuses and Promotions

krkya offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that will be clearly stated at the time the offer is presented. The general rules below apply to all krkya promotions unless otherwise specified.

General Bonus Terms

  • Bonuses are available to one account per household, device, and IP address.
  • All bonus funds are subject to wagering requirements before withdrawal is permitted.
  • krkya reserves the right to modify, suspend, or cancel any promotion at any time.
  • Bonuses cannot be transferred between accounts or exchanged for cash outside of the wagering process.
  • If krkya determines that a player is abusing the bonus system — including through the use of multiple accounts or coordinated betting strategies — the bonus and any associated winnings will be voided.
  • Welcome bonuses are available to new players only and can be claimed once per player.

Wagering Requirements

Wagering requirements specify how many times a bonus amount must be bet before the resulting balance can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. Specific wagering multipliers are stated in each individual promotion's terms. Not all games contribute equally to wagering requirements — live casino games and slots may have different contribution rates.

06 Game Rules and Fairness

All games available on krkya are provided by licensed third-party game developers and use certified random number generators (RNG) or live physical outcomes. krkya does not manipulate game outcomes in any way.

Each game on krkya has its own set of rules, which are accessible within the game interface. It is your responsibility to understand the rules of any game before placing bets. krkya is not responsible for losses resulting from a player's misunderstanding of game rules.

In the event of a technical malfunction during a game session, krkya will investigate the incident. If a malfunction is confirmed, the affected round may be voided and stakes returned. krkya's decision in such matters is final.

Bet Limits

Minimum and maximum bet limits apply to all games on krkya. These limits are displayed within each game and may vary by game type, table, or promotional period. krkya reserves the right to adjust bet limits at any time without prior notice.

07 Prohibited Conduct

The following activities are strictly prohibited on krkya and will result in immediate account suspension, permanent closure, and forfeiture of any balance:

  • Creating or operating more than one krkya account.
  • Providing false or misleading information during registration or verification.
  • Using automated software, bots, or scripts to interact with krkya games or systems.
  • Colluding with other players to gain an unfair advantage.
  • Exploiting software bugs or errors to gain an advantage — any such winnings will be voided.
  • Engaging in any form of money laundering or using krkya for any illegal financial activity.
  • Abusing the bonus system through coordinated or systematic exploitation.
  • Threatening, harassing, or abusing krkya staff or other players.
  • Attempting to access krkya systems or data without authorisation.

Warning: krkya actively monitors all accounts for suspicious activity. Any account found to be engaged in prohibited conduct will be closed without notice and the matter may be referred to relevant authorities.

08 Account Suspension and Closure

krkya reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases where:

  • A player has violated any part of these Terms.
  • krkya has reason to believe the account is being used fraudulently.
  • A player has requested self-exclusion under krkya's Responsible Gaming policy.
  • A player has not logged in for an extended period (inactive account).
  • krkya is required to do so by law or regulatory instruction.

If your account is closed for reasons other than a Terms violation, any real-money balance remaining in your account will be returned to you via your registered payment method after any applicable verification checks are completed.

Players may also choose to close their own krkya account at any time by contacting the support team. Voluntary closure requests will be processed within 48 hours.

09 Responsible Gaming

krkya is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are available through your account settings or by contacting krkya support.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or reach out to our support team. krkya takes problem gambling seriously and will work with you to find an appropriate solution. For more information, please visit our dedicated Responsible Gaming page.

10 Intellectual Property

All content on the krkya platform — including but not limited to logos, graphics, game interfaces, text, software, and design elements — is the property of krkya or its licensed content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any krkya content without prior written permission. Unauthorised use of krkya's intellectual property may result in legal action.

11 Limitation of Liability

krkya provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, krkya does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, krkya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of winnings due to technical failures, internet connectivity issues, or third-party service disruptions.

krkya's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

krkya may update these Terms and Conditions at any time. When material changes are made, krkya will notify registered players via email or an in-platform notification. The updated Terms will be effective from the date they are published on this page.

If you do not agree with any changes to these Terms, you should stop using krkya and contact our support team to close your account. Continued use of krkya after the effective date of any changes constitutes your acceptance of the revised Terms.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the krkya support team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly through the krkya platform after login.
  • Response Time: We aim to respond to all email enquiries within 24 hours.

Ready to Play on krkya?

Now that you know the rules, join over 500,000 players in Bangladesh who trust krkya for fair games, fast BDT payments, and 24/7 support.