krkya takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information.
Your Privacy, Our Priority
Here's a plain-language summary of how krkya handles your personal data before you read the full policy below.
All personal data stored by krkya is encrypted using industry-standard protocols. Your account details, payment information, and gaming history are protected at every layer.
krkya does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the krkya ecosystem and its trusted service partners.
krkya gives you the right to access, correct, or delete your personal data at any time. Submit a request through our support team and we'll handle it promptly.
When you use the krkya app, we collect only the device data necessary to deliver a smooth experience. We do not access your contacts, camera, or files without explicit permission.
krkya uses cookies to keep you logged in and improve platform performance. We explain exactly which cookies we use and why — no hidden tracking or third-party ad cookies.
krkya will only contact you about your account, transactions, and promotions you've opted into. You can update your communication preferences at any time from your account settings.
Summary: krkya collects personal data to operate your account, process payments, and keep the platform secure. We do not sell your data. You have the right to access, correct, or delete your information at any time by contacting [email protected].
krkya ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how krkya collects, uses, stores, and shares personal data when you visit our website, use our mobile app, or interact with any krkya service.
This policy applies to all registered players and visitors of krkya. By creating an account or using the krkya platform in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how krkya handles personal data, please do not use the platform.
krkya operates as an online gaming platform serving players in Bangladesh. We understand that trust is everything in this space, and we take our responsibility to handle your data with care very seriously. This policy is written in plain language so you know exactly what's happening with your information — no legal jargon designed to confuse.
krkya collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data krkya collects:
krkya may receive data about you from third-party identity verification providers when we conduct KYC (Know Your Customer) checks. This is a standard requirement for licensed gaming platforms and helps us confirm your identity and prevent fraud. We only request the minimum data necessary for this purpose.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, ID number | You / KYC provider |
| Contact Data | Phone number, email address | You |
| Financial Data | Mobile wallet number, transaction history | You / Payment processor |
| Technical Data | IP address, device ID, browser type | Automatically collected |
| Usage Data | Games played, bets placed, session logs | Automatically collected |
| Communications Data | Support chat history, email correspondence | You |
krkya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for anything beyond what is described in this policy.
Your registration data is used to create and maintain your krkya account, verify your identity, and ensure that only you can access your account. This includes processing login requests, resetting passwords, and managing account settings.
krkya uses your financial data to process deposits and withdrawals via bKash, Nagad, and Rocket. Transaction records are maintained for accounting, fraud prevention, and regulatory compliance purposes. krkya does not store full payment credentials — only the reference information needed to process transactions.
Technical and usage data helps krkya detect and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct. This includes monitoring for unusual login patterns, suspicious betting behaviour, and multiple account creation attempts from the same device or IP address.
When you contact krkya support, we use your account data and communication history to resolve your query efficiently. Support interactions are logged to maintain service quality and for training purposes.
krkya is required to retain certain data to comply with applicable laws and regulations, including anti-money laundering (AML) obligations and responsible gaming requirements. This data is retained for the periods specified in Section 7 of this policy.
If you have opted in to receive promotional communications from krkya, we will use your contact details to send you information about bonuses, new games, and special offers. You can opt out of marketing communications at any time through your account settings or by contacting our support team.
krkya processes your personal data on the following legal grounds:
krkya does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with this policy.
krkya works with trusted third-party service providers to operate the platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, game software suppliers, and cloud hosting services. These providers access only the data they need to perform their specific function and are prohibited from using it for any other purpose.
krkya may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts if required by law or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that krkya undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes place.
Important: krkya will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.
krkya uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the krkya platform. krkya does not use third-party advertising cookies.
krkya retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods are as follows:
Once the applicable retention period has expired, krkya will securely delete or anonymise your personal data so that it can no longer be linked back to you.
krkya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your krkya account has been compromised, please contact our support team immediately at [email protected].
Data Breach Response: In the unlikely event of a data breach that affects your personal data, krkya will notify you and the relevant authorities within the timeframes required by applicable law, and will take immediate steps to contain and remediate the breach.
As a krkya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.
krkya will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
krkya is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on krkya, we will immediately close the account and delete all associated personal data.
If you believe that a minor has created a krkya account, please contact us immediately at [email protected] so we can take appropriate action.
krkya may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification, and update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of krkya after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or how krkya handles your personal data, please get in touch with our team. We are available 24/7 and will do our best to respond promptly.